Greg Mohr introduces Shae Feltz and provides an overview of his company, NOTICS. Shae shares his entrepreneurial journey and discusses various IT service models. They identify ideal customers and delve into the IT champion solution. The conversation covers the client onboarding process and common challenges faced. Shae offers case studies and success stories, with a focus on cybersecurity. The importance of timelines in IT problem-solving is emphasized. The episode concludes with information on connecting with Shae and NOTICS, along with closing remarks and appreciation.
Key Points:
- Small and medium-sized businesses can significantly benefit from leveraging managed service providers (MSPs) to bridge the gap between costly in-house IT teams and unreliable break-fix solutions.
- Implementing an IT champion model, where a full-time dedicated IT professional is placed at the client site while supported by a broader MSP team, can provide comprehensive and seamless IT support.
- Viewing IT as a profit center rather than a cost center can transform business operations, reduce risks, and ultimately drive revenue growth.